Full Service Digital Agency
Fuel Your Business Growth with Effective Lead Generation
FREQUENTLY ASKED QUESTIONS
Unlock Your Business Potential
Your business deserves to be seen. We make sure it happens.
Need a high-converting website? We build it.
Want to rank on Google? We optimize it.
Looking for more leads? We generate them.
Got Questions? We’ve Got Answers!
Everything You Need to Know About Dexe Media
We know that choosing the right digital partner is a big decision, and you might have some questions. Whether you’re curious about our services, pricing, or how we can help your business grow, we’ve got you covered. Here, you’ll find answers to the most common questions we get from clients like you.
If you don’t see what you’re looking for, feel free to reach out, and we’ll be happy to assist you personally!
General Inquiries
What services do you offer?
At Dexe Media, we offer a comprehensive range of digital services designed to help businesses grow and thrive online. Our core services include:
Web Design & Development – Custom websites tailored to your business needs.
Search Engine Optimization (SEO) – Improve your visibility and rank higher on search engines.
Digital Marketing – Effective strategies to promote your business online.
Branding – Logo design, brand identity, and creative materials.
Lead Generation – Attract and convert leads to grow your business.
Where is Dexe Media located?
Dexe Media is based in Bognor Regis, UK, but we work with clients from all over the world! Whether you're local or international, we’re here to help you grow your digital presence.
How can I contact you?
You can reach us through any of the following methods:
Phone: 07700 107 001
Email: [email protected]
Contact Form: Visit our website's contact page and fill out the form.
Live Chat: Start a conversation with us via the live chat on our website. We’re available to assist you during business hours.
How long has Dexe Media been in business?
Dexe Media has been helping businesses grow and thrive since 2005. Over the years, we’ve established ourselves as a trusted partner for businesses of all sizes, offering innovative digital solutions that drive results. Our team brings decades of combined experience in web design, digital marketing, SEO, and branding. We’re proud of the lasting relationships we've built with our clients and the success stories we've helped create.
Do you offer a free consultation and custom pricing?
Yes, we offer a free initial consultation to discuss your goals, needs, and how our services can help you succeed. Additionally, we provide custom pricing tailored to your specific needs and objectives. Every business is unique, and we’re happy to create a personalized quote based on the services that best suit you.
Services
What’s the difference between custom websites and WordPress development?
We offer both custom website design and WordPress development. Custom websites are fully tailored to your business, offering more flexibility and unique features. WordPress development uses a content management system (CMS) for quicker, more affordable solutions with plenty of customization options through themes and plugins.
Can you help me with SEO or pay-per-click ads?
What is SEO, and why is it important for my business?
SEO stands for Search Engine Optimization, and it's the practice of optimizing your website to rank higher on search engines like Google. SEO is important because it increases your website’s visibility, driving organic traffic and improving your chances of converting visitors into customers.
How do you approach SEO for my website?
Our SEO strategy includes a mix of on-page optimization (like keyword research, meta descriptions, and quality content) and off-page optimization (like link-building and social signals) to improve your website’s rankings and performance.
What types of websites can you build?
We build a wide range of websites, including e-commerce sites, corporate websites, landing pages, blogs, portfolio sites, and more. No matter the type of site you need, we’ll ensure it’s user-friendly, SEO-optimized, and designed to meet your business goals.
What’s the process for starting a website project with Dexe Media?
The process begins with a free consultation where we discuss your business needs, design preferences, and technical requirements. After that, we create a detailed plan, followed by the design and development stages. We ensure you’re involved at every step to guarantee the final product aligns with your vision.
Do you offer e-commerce website development?
Yes! We specialize in creating secure, functional, and visually appealing e-commerce websites that are designed to help you sell products or services online. Whether you’re looking for a simple online store or a fully integrated e-commerce platform, we can help you build it.
Can you integrate my website with third-party tools or platforms?
Yes, we can integrate your website with various third-party tools such as payment gateways, CRM systems, email marketing platforms, social media feeds, and more. Our goal is to make your website as functional and efficient as possible for your business.
What is the cost of a custom website design?
The cost of a custom website design varies depending on your specific requirements, features, and complexity. During our consultation, we’ll provide you with a personalized quote that aligns with your business goals and budget.
How long does it take to build a website?
The timeline for building a website can vary based on factors like project size, complexity, revisions, and content availability. Typically, most websites take between 4-8 weeks from initial consultation to launch. However, if it's an emergency or a priority, we can fast-track the process and have your website ready in as little as 2 weeks.
More about our services
Will my website be mobile-friendly?
Yes, all websites we build are designed to be fully responsive, ensuring they work seamlessly on mobile devices, tablets, and desktops. Mobile optimization is a priority to enhance user experience and improve search engine rankings.
Can I make updates to my website after it’s built?
Absolutely! We offer training and guidance on how to manage and update your website after it’s live. If you need ongoing support, we also offer maintenance and content management services to ensure your site stays up-to-date.
Do you offer website redesign services?
Yes, if your current website isn’t performing well or no longer aligns with your brand, we can help redesign it to improve user experience, functionality, and visual appeal. Our goal is to give your website a fresh, modern look that drives results.
What’s the difference between SEO and PPC ads?
SEO (Search Engine Optimization) focuses on increasing organic traffic through website optimization and content strategies, while PPC (Pay-Per-Click) ads provide immediate traffic through paid ads on platforms like Google Ads. SEO takes time to show results, while PPC gives faster, more immediate traffic.
How do you determine the right SEO strategy for my business?
We start by analysing your business, competitors, target audience, and current website performance. From there, we create a customized SEO strategy that includes keyword targeting, content optimization, technical SEO improvements, and link-building efforts.
Can you help me with social media marketing?
Yes! We offer social media marketing services to help you grow your online presence on platforms like Facebook, Instagram, Twitter, and LinkedIn. We’ll develop a tailored strategy to engage your audience and boost brand awareness.
What is lead generation, and how can it benefit my business?
Lead generation is the process of attracting and capturing potential customers (leads) for your business. We use strategies like landing pages, forms, content offers, and targeted ads to bring in high-quality leads that can be nurtured and converted into customers.
What do I need to provide to get started with a website project?
To get started, we typically need basic information about your business, your target audience, design preferences, and any existing content (like logos or brand guidelines). We’ll also ask about any specific functionality you want for your site, like an e-commerce store or contact forms.
Will my website be secure?
Yes, we take website security seriously. We implement SSL certificates, secure hosting, and other best practices to protect your website from potential threats and ensure the safety of your users’ data.
Can you handle my website’s hosting and domain registration?
Yes, we can manage your website’s hosting, domain registration, and all technical aspects related to your site. We work with trusted providers to ensure your website runs smoothly and reliably.
Want more details on a specific service?
Each of our services has its own detailed FAQ section.
Explore our services to learn more about how we can support your business.
our Special care for your business
Your Digital Success Starts Here!
We believe that clear communication is key to any successful partnership, which is why we’ve created this
FAQ page to answer the most common questions our clients have.
Whether you're looking to improve your online presence or launch a new digital strategy, we’re here to help you navigate the process with ease.
Pricing
How much do your services cost?
The cost of our services varies depending on your specific needs, goals, and the scope of the project. Whether you’re looking for a custom website design, SEO services, or a complete digital marketing strategy, we offer personalized pricing based on your requirements. During our initial consultation, we’ll discuss your goals and provide a detailed quote that aligns with your budget and objectives.
Do you offer free consultations?
Yes! We offer a free initial consultation to better understand your business needs, goals, and challenges. This is an opportunity for you to ask questions, explore the best services for your business, and get a clear idea of how we can help you succeed - all without any obligation.
Why doesn’t your pricing have a standard rate listed on your website?
We believe in providing customized solutions that cater to your unique business needs. Because every business is different, there isn’t a one-size-fits-all price. We tailor our pricing based on the services you need, the complexity of the project, and the time involved. This way, we ensure you get the best value for your investment.
Are there any hidden fees?
No, we believe in full transparency. The price we quote will include all the services you’ve agreed upon, with no surprise fees later on. If any additional work is required during the project, we will discuss it with you beforehand and adjust the quote as needed.
Do you offer payment plans or financing options?
Yes, we offer flexible payment plans to help make our services more accessible to businesses of all sizes. We can discuss your budget during the consultation and find a payment structure that works for you, whether it’s paying in installments or on a milestone basis.
Do you charge hourly or by project?
For most of our services, we provide fixed project pricing based on your specific needs and requirements. However, for certain services like ongoing SEO or maintenance, we may charge on an hourly or monthly retainer basis. We’ll outline all pricing details clearly in your quote.
Is there a contract or long-term commitment?
We do offer both one-time projects as well as ongoing services with contracts. For ongoing services like SEO, PPC, or maintenance, we recommend a minimum contract term to ensure consistent results. However, we’re always transparent about contract terms and will work with you to create an agreement that suits your needs.
Can I adjust the scope of my project or services during the process?
Absolutely! We understand that business needs can evolve. If you want to adjust the scope of the project or add additional services along the way, we’ll be happy to accommodate that. We’ll revise the quote accordingly and keep you informed of any changes.
What is included in your website design package?
Our website design package typically includes the following: custom website design, responsive/mobile-friendly design, SEO setup, integration of essential features, basic content population, and a review process. Additional features like e-commerce integration, advanced functionality, or ongoing support can be added for an additional cost.
Do you offer discounts or promotions?
From time to time, we offer special promotions or discounts on specific services. Be sure to check our website or sign up for our newsletter to stay informed about any current offers. We always strive to provide value to our clients and ensure they get the most out of their investment.
Booking & Scheduling
How can I schedule a consultation?
Scheduling a consultation with us is simple! You can book directly through our website by filling out a quick contact form, or you can reach out to us by phone or email. Once we receive your request, we’ll confirm your appointment time and send you all the details you need for our meeting.
What’s the process to book an appointment?
Booking an appointment with Dexe Media is easy! You can either: Visit our website Contact page. Call us directly to speak with one of our team members and schedule a convenient time. Send us an email or use our live chat feature, and we’ll get back to you to finalize the details. Once your appointment is scheduled, you'll receive a confirmation with all the necessary information, including time, date, and location (if applicable).
What should I prepare for my consultation?
For your consultation, it’s helpful to have a clear idea of your business goals, challenges, and the services you’re interested in. If you have any specific questions, feel free to write them down beforehand! This helps us make the most out of our time together. If you're looking for a specific service (e.g., web design or SEO), be ready to discuss your current needs and any relevant information.
What’s the difference between SEO and PPC ads?
SEO (Search Engine Optimization) focuses on increasing organic traffic through website optimization and content strategies, while PPC (Pay-Per-Click) ads provide immediate traffic through paid ads on platforms like Google Ads. SEO takes time to show results, while PPC gives faster, more immediate traffic.
How long does a consultation take?
Typically, our consultations last around 30 to 60 minutes, depending on the scope of your needs and the services you're interested in. If your consultation requires more time, we’ll let you know ahead of time, and we’ll schedule a follow-up session if needed.
What happens during the consultation?
During your consultation, we’ll get to know more about your business, discuss your goals, and explore the services that will best help you achieve success. We’ll also provide a clear explanation of our process, timeline, and costs, so you know exactly what to expect.
Can I schedule follow-up appointments after my initial consultation?
Absolutely! After your initial consultation, we can schedule follow-up appointments to dive deeper into specific services, answer additional questions, or review your project’s progress. We are here to provide ongoing support as you work towards your goals.
What time zone do you operate in?
We operate in the GMT (Greenwich Mean Time) zone, but we're happy to schedule consultations and meetings at times that work best for you, even if you're in a different time zone. Just let us know your availability, and we'll do our best to accommodate you.
Do you offer virtual consultations?
Yes! If you’re unable to meet in person, we can arrange a virtual consultation via video call. Our virtual meetings are just as effective as in-person ones, allowing us to share ideas and strategies seamlessly from anywhere in the world.
Technical Support
Do you provide ongoing website maintenance?
Yes! We offer ongoing website maintenance to ensure your site runs smoothly, stays secure, and remains up to date. Our maintenance packages include regular updates, backups, performance monitoring, and security checks to prevent any issues before they arise. You can choose a maintenance plan that fits your needs, whether you need basic updates or full ongoing support.
Can you help with website troubleshooting?
Absolutely! If you're experiencing issues with your website, our team is ready to troubleshoot and resolve the problem. Whether it’s a slow page load time, broken links, plugin conflicts, or something else, we’ll investigate and fix the issue as quickly as possible. Just let us know the issue, and we’ll get to work.
What’s included in your website maintenance package?
Our website maintenance packages typically include: Regular software and plugin updates. Website backups. Security checks and fixes. Performance optimization (speed and uptime monitoring). Bug fixes and troubleshooting. Content updates (if applicable). If you need anything outside of these services, just let us know, and we can offer tailored solutions.
How often do you perform website updates?
Website updates are typically performed on a monthly basis, but we also offer more frequent updates depending on your needs. Critical security updates are handled immediately to ensure your site remains protected at all times.
How long will it take to fix a website issue?
The time it takes to resolve an issue depends on the complexity of the problem. Simple issues like broken links or slow load times can often be resolved quickly, while more complex problems might take longer to investigate and fix. We’ll always provide you with an estimated timeline before we begin any work.
What do I do if my website goes down?
If your website goes down, don’t panic! Contact our support team immediately, and we’ll prioritize the issue. We will investigate the cause of the downtime and get your site back up and running as quickly as possible. Having regular backups in place ensures we can restore your site if needed.
How can I contact you for technical support?
You can contact us for technical support via phone, email, or our website’s support portal. We also offer live chat for quick questions. Once you get in touch, our team will assess the issue and provide guidance or begin troubleshooting.
Is technical support included in the cost of website design?
Technical support is typically separate from the website design cost, though we offer maintenance and support packages that can be bundled with your website design service. This allows you to have peace of mind knowing your website is well-maintained after launch.
What happens if there’s an emergency issue with my website?
If you have an urgent website issue, contact us immediately, and we’ll prioritize your case. Whether it’s a security breach, broken functionality, or something else that needs immediate attention, we’ll work swiftly to resolve the problem.
Need More Details on a Specific Service?
For more in-depth answers tailored to each of our services, check out the FAQ sections on our individual service pages.
Whether you're interested in web design, SEO, or digital marketing, we've got all the details you need to make an informed decision.
We’re not “just another agency”
What Makes Us Unique
We strive to provide an exceptional quality of service to clients.
Unlimited Revisions
We provide unlimited revisions as a standard service, ensuring you are completely satisfied with all outcomes.
No Hidden Fees
The cost breakdown included in our proposal and final contract is comprehensive and transparent, with no hidden fees.
A Personal Process
As a small agency, we focus on building personal relationships with our clients, guaranteeing a seamless, friendly, and enjoyable process.
Efficient Project Management
With best project management practices, we ensure that we meet deadlines, deliver high-quality work, and keep you informed throughout the process.
UK Delivery Team
Our UK-based Team delivers exceptional service and timely solutions to clients worldwide ensuring that every project meets the highest standards.
Proven Track Record
With our high ratings on review sites and recognition as a top-rated agency, you can trust that working with us will bring you peace of mind.
Our Powerful Testimonials:
Helping Craft Your Business Success Stories
Game-Changing Website Design
Our website went from outdated to outstanding, thanks to Dexe Media! The design is sleek, mobile-friendly, and optimized for SEO. We’ve seen a 50% boost in traffic and a noticeable increase in conversions.
Angel Witicker
Head of Marketing, Travel Agency
Dexe Media completely transformed our brand identity. From our new logo to eye-catching flyers and business cards, every detail was crafted to perfection. We’ve received so many compliments, and our visibility has skyrocketed!
Debra Becker
Founder & CEO, Mama's Kitchen
Working with Dexe Media was the best decision for our marketing. Their lead generation strategies and PPC campaigns delivered results fast. We’re seeing more leads and higher ROI than ever before!
John Wise
Business Owner, Hanover Locksmith
Our Powerful Testimonials:
Helping Craft Your Business Success Stories
Game-Changing Website Design
Our website went from outdated to outstanding, thanks to Dexe Media! The design is sleek, mobile-friendly, and optimized for SEO. We’ve seen a 50% boost in traffic and a noticeable increase in conversions.
Angel Witicker
Head of Marketing, Travel Agency
Dexe Media completely transformed our brand identity. From our new logo to eye-catching flyers and business cards, every detail was crafted to perfection. We’ve received so many compliments, and our visibility has skyrocketed!
Debra Becker
Founder & CEO, Mama's Kitchen
Working with Dexe Media was the best decision for our marketing. Their lead generation strategies and PPC campaigns delivered results fast. We’re seeing more leads and higher ROI than ever before!
John Wise
Business Owner, Hanover Locksmith
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