Dexe Media – Terms & Conditions

Last Updated: 01 July 2025

Effective From: 01 July 2025

Welcome to Dexe Media! We believe in being fully transparent, fair, and clear with every client, every step of the way. These Terms & Conditions ("Terms") outline exactly how our services work, what you can expect from us, and what we expect from you in return. By using our services or accessing our website, you agree to the terms below.

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1. Definitions

* "Dexe Media," "we," "our," or "us" refers to Dexe Media, a UK-based digital agency providing web design, marketing, and automation services.

* "You" or "Client" means any individual or business who uses or purchases our services.

* "Services" refers to any offering by Dexe Media, including Smart Website plans, SEO, branding, design, automation, and digital marketing.

* "Deliverables" refers to any completed websites, designs, graphics, or assets provided as part of a service.

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2. Acceptance of Terms

By using our website or purchasing any service, you agree to these Terms and our Privacy Policy. These Terms may be updated at any time. Continued use of our services after changes means you accept the updated Terms.

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3. Services We Offer

We provide the following services:

* Smart Website Design (on a monthly subscription model)

* CRM & Automation Setup

* SEO & Google Optimization

* Branding & Strategy

* AI Chatbots and Lead Generation Tools

* Web Hosting & Ongoing Site Management

We reserve the right to add, modify, or discontinue services at our discretion. All services are described transparently in our proposals, pricing pages, or onboarding documents.

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4. Onboarding & Client Responsibilities

To ensure a smooth working relationship, you agree to:

* Provide all requested content, images, and access details promptly

* Respond to communication within a reasonable timeframe (typically within 3 working days)

* Review and approve deliverables within agreed timelines

* Maintain active and valid payment details on file for monthly billing

Delays in content or feedback may affect timelines and launch dates.

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5. Pricing, Billing & Payment Terms

Setup Fee: One-time payment due before design or development begins. Non-refundable once work has started.

Monthly Plan: Charged automatically in advance of each billing period.

Late Payments: If your payment fails or is overdue, we may pause access to your website, services, or platform features.

Methods: We accept bank transfers and card payments via secure online gateways.

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6. Refunds & Cancellation Policy

We believe in fairness and clarity:

* Setup fees are non-refundable after project work begins.

* Monthly subscription payments are non-refundable once the billing cycle starts.

You may cancel your monthly plan by giving us *at least 30 days’ written notice** before your next billing date.

Refunds may only be given in rare cases of billing errors or service failures. Contact us within *7 days** of billing to discuss any concerns.

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7. Service Timeline & Revisions

* Typical turnaround for Smart Website setup is 7–10 working days after receiving all required content.

* Each plan includes a specified number of design or content revisions.

* Excessive revisions, change requests, or scope creep may result in additional charges.

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8. Ownership & Licensing

* We retain ownership of all intellectual property until payment is made in full.

* After full payment, you receive a non-exclusive, non-transferable license to use your website and deliverables.

* If you're on a monthly Smart Website plan, we host and manage your site. You can export or migrate it if needed, following final payment and offboarding fee.

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9. Hosting & Platform Access

All Smart Websites are hosted on our managed platform:

* Includes backups, security, SSL, and uptime monitoring

* Admin access is provided based on your service level

* Cancellation may result in removal of hosting or access unless otherwise arranged

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10. Termination of Service

We may suspend or terminate your service if:

* Payments are overdue by more than 14 days

* You violate these Terms

* You use our services for illegal, misleading, or harmful purposes

In such cases, no refunds will be issued for remaining billing cycles.

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11. Limitation of Liability

To the maximum extent allowed by law:

* Dexe Media is not liable for indirect, incidental, or consequential damages

* Our total liability will never exceed the amount you paid us for the service in question

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12. Indemnity

You agree to defend, indemnify, and hold harmless Dexe Media from any claims, damages, or disputes resulting from your misuse of our services or violation of these Terms.

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13. Third-Party Tools & Integrations

Some services rely on tools or platforms we don’t own (e.g. Google, Meta, GHL, AI providers). We are not liable for changes, outages, or limitations imposed by those providers.

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14. Privacy & Data Use

We respect your privacy. Our Privacy Policy outlines how we collect, use, and store your data.

By using our services, you consent to the use of cookies, analytics tools, and contact forms, in accordance with UK GDPR regulations.

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15. Support & Communication

We provide support via email and chat during UK business hours (Mon–Sat, 08:00–20:00).

If you have urgent issues outside of these times, we will do our best to respond promptly but cannot guarantee immediate availability.

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16. Governing Law

These Terms are governed by the laws of the United Kingdom. Any legal dispute will be handled exclusively in UK court.

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17. Severability

If any section of these Terms is found to be invalid or unenforceable, all other sections remain valid and enforceable.

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18. Entire Agreement

These Terms, together with any written proposal or scope document, form the complete agreement between you and Dexe Media. They override any previous discussions or agreements.

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19. Contact Us

Questions? Email us at [email protected] - mailto:[email protected] or write to:

Dexe Media, 24 Applegate Way, Bognor Regis, PO21 5GB, UK

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Thank you for choosing Dexe Media — we’re proud to help you grow your business online with clarity, creativity, and confidence.