Privacy Policy – Dexe Media

Last Updated: 14 July 2025

Effective Date: 14 July 2025

At Dexe Media, transparency is one of our core values. This Privacy Policy explains how we collect, use, share, and protect your personal data. Our approach follows the UK GDPR, the Data Protection Act 2018, and other relevant privacy laws. We believe everyone has the right to know how their data is handled — and we don’t hide anything.

---

1. Information We Collect

We collect personal data when you:

* Fill in contact or enquiry forms

* Subscribe to our newsletters or download resources

* Interact with us via chat, phone, email, or social platforms

* Sign up for a service, book a call, or request a quote

Types of personal information we may collect:

* Name

* Email address

* Phone number

* Business name & address

* Website URL or project info

* IP address and browser/device type (via cookies)

---

2. How We Use Your Data

We use your data only for legitimate purposes, including:

* To provide services: Respond to enquiries, create quotes, fulfil contracts

* To communicate with you: Send updates, reminders, onboarding info, or support replies

* To market (with your consent): Promote relevant services or offers

* To analyse: Understand website usage and improve functionality

* To comply: Meet legal, tax, or dispute resolution obligations

We will never sell your personal data to anyone. Ever.

---

3. Who We Share It With

We only share data with trusted third parties to help us run our business smoothly:

* Hosting & CRM platforms (e.g. Go High Level, email marketing tools)

* Payment processors (e.g. Stripe, Square)

* Marketing & analytics tools (e.g. Google, Meta, analytics apps)

* Customer support tools (e.g. live chat, ticketing systems)

These providers only access your data to perform services for us, and they are contractually obligated to keep your data safe and confidential.

---

4. Cookies & Tracking

We use cookies to:

* Remember your preferences

* Improve website performance

* Track visits and conversions (e.g. via Facebook Pixel or Google Analytics)

You can control or disable cookies in your browser settings. Some site features may not work properly without them.

---

5. How We Keep Your Data Safe

We use a combination of:

* Encrypted communication (SSL/HTTPS)

* Secure servers and cloud platforms

* Access controls and password protections

* Regular audits and data hygiene checks

While no system is 100% immune, we follow industry best practices to protect your information from loss, misuse, or unauthorised access.

---

6. Your Rights Under UK GDPR

You have the right to:

* Access your data (know what we hold)

* Correct inaccuracies

* Request deletion of your data (in certain cases)

* Restrict or object to processing

* Withdraw consent at any time (e.g. for marketing emails)

* Receive a copy of your data in portable format

To exercise any of these rights, contact us at [[email protected]](mailto:[email protected]). We aim to respond within 30 days.

---

7. Data Retention

We keep your data only as long as needed to:

* Provide services or support

* Fulfil legal or accounting duties

* Resolve disputes or enforce agreements

When no longer required, your data is securely deleted or anonymised.

---

8. International Data Transfers

Some of our systems or partners may operate outside the UK or EEA. When this occurs, we ensure:

* Standard Contractual Clauses or similar legal safeguards are in place

* All transfers comply with UK and EU data protection laws

We never transfer data internationally without proper protection.

---

9. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has submitted personal data to us, please contact us and we will promptly delete it.

---

10. Changes to This Policy

We may update this Privacy Policy if our services or legal obligations change. Updates will be posted on this page with a new "Last Updated" date. We encourage you to check back periodically.

---

11. Contact Us

Questions, concerns, or requests?

Email: [email protected] - (mailto:[email protected])

Post: Dexe Media, 24 Applegate Way, Bognor Regis, PO21 5GB, United Kingdom

---

Thanks for trusting Dexe Media. Your privacy matters to us — and always will.